Kim Thomas
Hi Jeffrey, Thanks for your inquiry about our fiber extension to Southern Boone County. We don't have a specific timeline for your street, however, you have probably seen crews working near your area. Crews will continue construction as quickly and safely as possible. We would suggest you sign up for our construction updates if you haven't already. You can find the form at www.callabyte.com/southern_boone. We look forward to serving you!
7:41PM October 15, 2023
Keri Estwin
When will you be servicing the Dogwood Dr and Turkey Creek area in Holts Summit? We’ve all put in our interest cards and also registered on the site.
Joe Halbrook
Are there any plans to expand into Jefferson City area? I wish things weren't so political here. You offer service to my sister who lives in Hermann! Why not Jefferson City? Jeff City residents would come over in droves, if you would just cross the river!
Kelli O'Mara
I know I asked this question about a year or so ago but can’t find it any more. Is cable going to be an option for Hermann residents anytime soon? I’d much rather package my internet & cable together instead of having to go & pay for DirecTV or Mediacom.
Justin Bruns
I live literally 1-2 minutes away from the area that you cover along Route B near Jefferson City MO - I'm forced to get 10 mbps on Centurylink because there's no other competition and they have no desire to upgrade their service - they have terrible customer service on top of that. The fact that I'm THAT close to getting 1 gig fiber from Callabyte and can't get it is so disheartening. Please consider expanding to Beasley Ct on Tanner Bridge. I would switch to your top offering in a heartbeat.
Tony McCray
I live on county road 323 and would like to switch to callabyte which is right next to white cloud when is it going to be available for that area?
Tony McCray
I’m literally a mile away from white cloud church
4:07PM February 16, 2022
Kim Thomas
Hi Tony, Thanks for reaching out. We appreciate your interest in Callabyte service. However, we currently do not have service available at your location and do not have any plans to expand there in the foreseeable future. Please feel free to periodically check the website or call in for any updates. Thank you!
5:01PM October 07, 2021
Rodney Butler
Lots around Lake White Cloud are selling fast, with at least 3 people starting construction immediately and now for some reason this address is showing as not supported. Seems odd as Socket is here already. Please have a look at getting your Internet out here, 8 lots around the Lake, and 11 more just outside it, seems like a lot of business you will be losing to a competitor if you do not. Your Electric boxes are already here.
-Rodney Butler
Kim Thomas
Hi Rodney, Thanks for checking in about this and great news - Callabyte is available in White Cloud. We will reach out to you on Monday with more information.
1:34PM October 01, 2021
Steven Clawson
Callabyte service is in areas all around me but I can’t get it. PLEASE come out to McKittrick and save me from garbage Centurylink
Lisa Clark
For a telecommunication company, I’m not pleased with my dashboard. I was told I could make changes to my account, bill pay, etc. It seems as if the dashboard hasn’t been updated since I was activated. Either I’m mistaken and using the wrong site or there essentially isn’t a personal dashboard. Thanks in advanced for your direction.
Kim Thomas
Hi Lisa, I apologize for the delayed response but wanted to make sure you have an answer on this. So managing your account, viewing and paying your bill, etc is done through our SmartHub mobile app. You can search SmartHub on the app store or download it from this link. https://www.smarthubapp.com/ When you first enroll, Choose Callaway Electric as your provider and register with your account number from your bill, last name on your account and email address associated with your account. Feel free to give us a call if you have questions. 573-826-2371. Thanks so much!
8:21PM July 16, 2021
Lee Anderson
I am paying for 1GB full duplex internet speed and why am i getting 400mb download and 160mb upload speed? Can you guys look into this please?
Kim Thomas
Hi Lee, I am hoping this issue has been resolved. Our MSR Team is reaching out to you today to be sure. Please know that any time you hare having technical issues it is best to call our 24/7 Tech Support Team at 573-826-2371 option 3. They will help with trouble shooting and if we would need to send a technician out they will help to coordinate that effort. Thanks so much for your support of Callabyte.
7:31PM June 09, 2021
Lisa Clark
I totally agree with Steve! Additionally, the 2 men who came to the house today to provide equipment / service went above and beyond! They took the time to discuss wiring, placement of boxes and router. They even ran the wires behind the wall and pulled the other wire I had (not Callabyte) to make sure my TV area looked better. Thank you so much for the personal service! Very happy customer!
Kim Thomas
We appreciate the vote of confidence and support Lisa! Thanks for sharing your experience and we hope all is still going great! If at any time you have an issue, don't hesitate to reach out. We are here for you!
8:52AM May 04, 2021
Steve Marble
I live in Wardsville Missouri. I am excited to welcome Callabyte as a viable second option in our community. I want to comment on how impressed I am with the team that dug the cable through our yards. They were polite and very efficient but the way they sodded the yard after they completed the work shows the high caliber of service you are attempting to provide. That little touch was enough for me to switch to Callabyte. Thank you for caring about the small things.
Kim Thomas
Thanks so much for sharing this Steve! It is our goal to provide excellent service and that is from start to finish. We strive to meet subscriber needs and provide the best experience possible. If at any time you have an issue, be sure and reach out and we will work to make it right. We appreciate your business.
7:54PM April 19, 2021
Scott Macke
Just got my service hooked up today, enjoying it so far.
Kim Thomas
Glad to hear it Scott and thanks for sharing! If you have any issues along the way, don't hesitate to contact us. Our tech support is available 24/7 at 573-826-2371. We appreciate your business!
4:49PM April 19, 2021
Mark Grimm
Our service was disrupted over the weekend due to a problem with the line. I called at 11:00 a.m. this morning, a technician arrived at 3 p.m., and service was restored by 4 p.m. Phenomenal customer support -- thank you!
Kim Thomas
Thanks so much for sharing your experience Mark. We strive to provide the best technology experience possible and any time you have an issue, please do reach out. We are here to serve our subscribers.
11:27AM March 31, 2021
GARY KORFF
Any updates for State Road F past Hawk Lake area? We've been patiently waiting for 5 years!!!!
Rodney Butler
Lake White Cloud behind the Church is being developed now also on State Road F and Socket is already here, I hope you guys choose to give them some competition, sooner rather than later.
11:37AM March 31, 2021
Kim Thomas
Hi Mr. Korff, thanks for your inquiry. We realize we still have Callaway Electric member areas to reach, but as we evaluate projects we look at what current options are available to the area. Our goal was to reach areas without fiber available to them first and we continue to evaluate interest and feasibility from there. If you have more specific questions, please contact our office and we can discuss your location further. Thank you again!
4:04PM March 30, 2021
Lee Anderson
I see a ton of work being done in Wardsville area. It was previously estimated to be completed by end of March. Are we still on target? Thanks
Kim Thomas
Our Wardsville project is progressing very well. We have a lot of addresses in the southern portion of town very close to being ready to schedule for installs and we are continuing to work in the remaining areas. It will not all be complete by the end of March but there will be great strides made over the next 4-6 weeks. Thanks so much for your patience. We promise it will be worth the wait.
10:43AM March 04, 2021
MICHAEL SHINDLER
I want to say thank you to Callabyte, and Samantha in particular. We have been a customer for about a year and a half, and we love Callabyte internet. We sold our house and our new place has Callabyte in the area, but it was not installed at our house. But Samantha worked diligently, even though the cold and snow slowed down our install, to get us service. And we get hooked up tomorrow. Samantha gave us great customer service, even though I was a huge pest to her the last month. Great job! Thank you again Sam!!
Kim Thomas
Thanks so much for sharing your experience Michael! It's our goal to provide excellent service. If at any time you have an issue, we encourage you to reach out. We love hearing the good stuff too. Thanks for being a loyal subscriber!
10:14AM February 04, 2021
Cathy Schaefferkoetter
We will be a next customer in Wardsville. I was wondering if you have a bundle that includes TV and Internet? Or will those have to purchased separately?
Kim Thomas
Hi Cathy! Thank you for checking in about this. We do not offer bundled packages at this time. Our goal is to provide straight forward pricing. Let us know if you have other questions along the way and we'll be happy to help!
8:42PM January 22, 2021
Leonard Meier
We are having service installed on Highway Y south of Jonesburg. The crew was there today trenching in the cable to our house. They were very conscientious and and tried very hard to minimize yard damage and meet my requests. Great work everyone. I can't wait to have the service finally connected.
Kim Thomas
Thank you for sharing this feedback. We look forward to serving you!
11:30AM January 21, 2021
John Shaw
I've been trying to sign up for new service for a couple of days, but I keep running into the same glitch on the website. I've tried different browsers, clearing my cache, and different computers as well as my phone browser. The same glitch keeps happening no matter how I attempt to sign up.
Once I navigate through the system of identifying my property and running the speed test (which always crashes at 14%), I get to the page to select my new services. The only service that is available to be selected is non-broadband phone for $15. If I select that (which I don't want in the first place, but I can click on it to see what happens), then more options populate below for TV/Video. I'm trying to sign up for internet and phone, and the website has a glitch that won't allow those options to show up.
Kim Thomas
Hi Mr. Shaw, I am sorry to hear you had this issue. I do see your order complete in the system this morning, so it looks like you were able to complete the process. We apologize for any frustrations. Please reach out if you have any additional questions.
6:09PM January 06, 2021
Kim ThomasCampaign Owner
Callabyte Subscribers-We are happy to report that the cut fiber line has been repaired and all services should be back to normal. If you continue to have lingering issues, please reach out to our Tech Support Team. They are available 24/7 at 573-826-2371 option 3. Thanks very much for your patience and continued support.
Kim ThomasCampaign Owner
Good evening Callabyte Subscribers. Please note, we are currently experiencing internet and television issues due to an upstream fiber cut near the Lake. The last update we received reported that technicians are in route and will be working as quickly as possible to make repairs. Additional information will be provided as received.
9:46AM July 15, 2024
Linda Fletcher
You are in places way past me. Wondering if future plans will include 1018 Coyote Trl, Holts Summit
7:47AM March 03, 2024
rachelle Bax
Hello wondering when you will be on eastland I'm not far from Greenberry be nice to have your service instead what I have now
1:23AM February 07, 2024
Jeffrey Applebee
How soon will this be available at Griffin Dr in Ashland Missouri 65010
4:02PM February 20, 2024
Kim Thomas
Hi Jeffrey, Thanks for your inquiry about our fiber extension to Southern Boone County. We don't have a specific timeline for your street, however, you have probably seen crews working near your area. Crews will continue construction as quickly and safely as possible. We would suggest you sign up for our construction updates if you haven't already. You can find the form at www.callabyte.com/southern_boone. We look forward to serving you!
7:41PM October 15, 2023
Keri Estwin
When will you be servicing the Dogwood Dr and Turkey Creek area in Holts Summit? We’ve all put in our interest cards and also registered on the site.
3:53PM June 17, 2023
Dirk Raebel
I ordered service and the you came out to look at the hookup. I have heard nothing since. Is there anyway to talk to anyone about service?
2:34PM December 27, 2022
Joe Halbrook
Are there any plans to expand into Jefferson City area? I wish things weren't so political here. You offer service to my sister who lives in Hermann! Why not Jefferson City? Jeff City residents would come over in droves, if you would just cross the river!
2:57PM July 10, 2022
Kelli O'Mara
I know I asked this question about a year or so ago but can’t find it any more. Is cable going to be an option for Hermann residents anytime soon? I’d much rather package my internet & cable together instead of having to go & pay for DirecTV or Mediacom.
12:02AM March 24, 2022
Justin Bruns
I live literally 1-2 minutes away from the area that you cover along Route B near Jefferson City MO - I'm forced to get 10 mbps on Centurylink because there's no other competition and they have no desire to upgrade their service - they have terrible customer service on top of that. The fact that I'm THAT close to getting 1 gig fiber from Callabyte and can't get it is so disheartening. Please consider expanding to Beasley Ct on Tanner Bridge. I would switch to your top offering in a heartbeat.
8:49AM February 15, 2022
Tony McCray
I live on county road 323 and would like to switch to callabyte which is right next to white cloud when is it going to be available for that area?
3:50PM February 19, 2022
Tony McCray
I’m literally a mile away from white cloud church
4:07PM February 16, 2022
Kim Thomas
Hi Tony, Thanks for reaching out. We appreciate your interest in Callabyte service. However, we currently do not have service available at your location and do not have any plans to expand there in the foreseeable future. Please feel free to periodically check the website or call in for any updates. Thank you!
5:01PM October 07, 2021
Rodney Butler
Lots around Lake White Cloud are selling fast, with at least 3 people starting construction immediately and now for some reason this address is showing as not supported. Seems odd as Socket is here already. Please have a look at getting your Internet out here, 8 lots around the Lake, and 11 more just outside it, seems like a lot of business you will be losing to a competitor if you do not. Your Electric boxes are already here. -Rodney Butler
7:41PM October 16, 2021
Kim Thomas
Hi Rodney, Thanks for checking in about this and great news - Callabyte is available in White Cloud. We will reach out to you on Monday with more information.
1:34PM October 01, 2021
Steven Clawson
Callabyte service is in areas all around me but I can’t get it. PLEASE come out to McKittrick and save me from garbage Centurylink
5:38PM July 25, 2021
Lisa Clark
For a telecommunication company, I’m not pleased with my dashboard. I was told I could make changes to my account, bill pay, etc. It seems as if the dashboard hasn’t been updated since I was activated. Either I’m mistaken and using the wrong site or there essentially isn’t a personal dashboard. Thanks in advanced for your direction.
10:38AM August 12, 2021
Kim Thomas
Hi Lisa, I apologize for the delayed response but wanted to make sure you have an answer on this. So managing your account, viewing and paying your bill, etc is done through our SmartHub mobile app. You can search SmartHub on the app store or download it from this link. https://www.smarthubapp.com/ When you first enroll, Choose Callaway Electric as your provider and register with your account number from your bill, last name on your account and email address associated with your account. Feel free to give us a call if you have questions. 573-826-2371. Thanks so much!
8:21PM July 16, 2021
Lee Anderson
I am paying for 1GB full duplex internet speed and why am i getting 400mb download and 160mb upload speed? Can you guys look into this please?
10:54AM August 12, 2021
Kim Thomas
Hi Lee, I am hoping this issue has been resolved. Our MSR Team is reaching out to you today to be sure. Please know that any time you hare having technical issues it is best to call our 24/7 Tech Support Team at 573-826-2371 option 3. They will help with trouble shooting and if we would need to send a technician out they will help to coordinate that effort. Thanks so much for your support of Callabyte.
7:31PM June 09, 2021
Lisa Clark
I totally agree with Steve! Additionally, the 2 men who came to the house today to provide equipment / service went above and beyond! They took the time to discuss wiring, placement of boxes and router. They even ran the wires behind the wall and pulled the other wire I had (not Callabyte) to make sure my TV area looked better. Thank you so much for the personal service! Very happy customer!
4:38PM July 08, 2021
Kim Thomas
We appreciate the vote of confidence and support Lisa! Thanks for sharing your experience and we hope all is still going great! If at any time you have an issue, don't hesitate to reach out. We are here for you!
8:52AM May 04, 2021
Steve Marble
I live in Wardsville Missouri. I am excited to welcome Callabyte as a viable second option in our community. I want to comment on how impressed I am with the team that dug the cable through our yards. They were polite and very efficient but the way they sodded the yard after they completed the work shows the high caliber of service you are attempting to provide. That little touch was enough for me to switch to Callabyte. Thank you for caring about the small things.
7:37AM May 05, 2021
Kim Thomas
Thanks so much for sharing this Steve! It is our goal to provide excellent service and that is from start to finish. We strive to meet subscriber needs and provide the best experience possible. If at any time you have an issue, be sure and reach out and we will work to make it right. We appreciate your business.
7:54PM April 19, 2021
Scott Macke
Just got my service hooked up today, enjoying it so far.
7:42AM April 20, 2021
Kim Thomas
Glad to hear it Scott and thanks for sharing! If you have any issues along the way, don't hesitate to contact us. Our tech support is available 24/7 at 573-826-2371. We appreciate your business!
4:49PM April 19, 2021
Mark Grimm
Our service was disrupted over the weekend due to a problem with the line. I called at 11:00 a.m. this morning, a technician arrived at 3 p.m., and service was restored by 4 p.m. Phenomenal customer support -- thank you!
7:41AM April 20, 2021
Kim Thomas
Thanks so much for sharing your experience Mark. We strive to provide the best technology experience possible and any time you have an issue, please do reach out. We are here to serve our subscribers.
11:27AM March 31, 2021
GARY KORFF
Any updates for State Road F past Hawk Lake area? We've been patiently waiting for 5 years!!!!
5:14PM October 07, 2021
Rodney Butler
Lake White Cloud behind the Church is being developed now also on State Road F and Socket is already here, I hope you guys choose to give them some competition, sooner rather than later.
11:37AM March 31, 2021
Kim Thomas
Hi Mr. Korff, thanks for your inquiry. We realize we still have Callaway Electric member areas to reach, but as we evaluate projects we look at what current options are available to the area. Our goal was to reach areas without fiber available to them first and we continue to evaluate interest and feasibility from there. If you have more specific questions, please contact our office and we can discuss your location further. Thank you again!
4:04PM March 30, 2021
Lee Anderson
I see a ton of work being done in Wardsville area. It was previously estimated to be completed by end of March. Are we still on target? Thanks
11:31AM March 31, 2021
Kim Thomas
Our Wardsville project is progressing very well. We have a lot of addresses in the southern portion of town very close to being ready to schedule for installs and we are continuing to work in the remaining areas. It will not all be complete by the end of March but there will be great strides made over the next 4-6 weeks. Thanks so much for your patience. We promise it will be worth the wait.
10:43AM March 04, 2021
MICHAEL SHINDLER
I want to say thank you to Callabyte, and Samantha in particular. We have been a customer for about a year and a half, and we love Callabyte internet. We sold our house and our new place has Callabyte in the area, but it was not installed at our house. But Samantha worked diligently, even though the cold and snow slowed down our install, to get us service. And we get hooked up tomorrow. Samantha gave us great customer service, even though I was a huge pest to her the last month. Great job! Thank you again Sam!!
9:25AM March 05, 2021
Kim Thomas
Thanks so much for sharing your experience Michael! It's our goal to provide excellent service. If at any time you have an issue, we encourage you to reach out. We love hearing the good stuff too. Thanks for being a loyal subscriber!
10:14AM February 04, 2021
Cathy Schaefferkoetter
We will be a next customer in Wardsville. I was wondering if you have a bundle that includes TV and Internet? Or will those have to purchased separately?
1:45PM February 04, 2021
Kim Thomas
Hi Cathy! Thank you for checking in about this. We do not offer bundled packages at this time. Our goal is to provide straight forward pricing. Let us know if you have other questions along the way and we'll be happy to help!
8:42PM January 22, 2021
Leonard Meier
We are having service installed on Highway Y south of Jonesburg. The crew was there today trenching in the cable to our house. They were very conscientious and and tried very hard to minimize yard damage and meet my requests. Great work everyone. I can't wait to have the service finally connected.
7:48AM January 28, 2021
Kim Thomas
Thank you for sharing this feedback. We look forward to serving you!
11:30AM January 21, 2021
John Shaw
I've been trying to sign up for new service for a couple of days, but I keep running into the same glitch on the website. I've tried different browsers, clearing my cache, and different computers as well as my phone browser. The same glitch keeps happening no matter how I attempt to sign up. Once I navigate through the system of identifying my property and running the speed test (which always crashes at 14%), I get to the page to select my new services. The only service that is available to be selected is non-broadband phone for $15. If I select that (which I don't want in the first place, but I can click on it to see what happens), then more options populate below for TV/Video. I'm trying to sign up for internet and phone, and the website has a glitch that won't allow those options to show up.
10:02AM January 22, 2021
Kim Thomas
Hi Mr. Shaw, I am sorry to hear you had this issue. I do see your order complete in the system this morning, so it looks like you were able to complete the process. We apologize for any frustrations. Please reach out if you have any additional questions.
6:09PM January 06, 2021
Kim Thomas Campaign Owner
Callabyte Subscribers-We are happy to report that the cut fiber line has been repaired and all services should be back to normal. If you continue to have lingering issues, please reach out to our Tech Support Team. They are available 24/7 at 573-826-2371 option 3. Thanks very much for your patience and continued support.
4:35PM January 06, 2021
Kim Thomas Campaign Owner
Good evening Callabyte Subscribers. Please note, we are currently experiencing internet and television issues due to an upstream fiber cut near the Lake. The last update we received reported that technicians are in route and will be working as quickly as possible to make repairs. Additional information will be provided as received.